Customer Success Book Summary

What would you do to improve yourself? Well, let’s step 1 step backwards. The first question may be, why should you even bother improving yourself? And I believe the answer to that is something like, so you don’t suffer any more stupidly than you need to. And maybe so others do not have to either. It is something like that. You know, like there’s a real injunction at the bottom of it. It’s not some casual self-improvement philosophy. It is that if you do not arrange yourself properly, you will pay for it and in a significant way. And so will the people around you now, and you could say, well, I don’t care about that, but that is actually not true. You actually do care about that because if you’re in pain, you will care about it. And so you do care about, even if it’s only that negative way, you know, it’s very rare that you can find someone who’s in excruciating pain who would ever say, well, it would be no better.

If I was out of this form of pain is one of those things that brings the notion that it would be better if it didn’t exist along with it, it’s in controvertible. So you get your act together so that there isn’t any more stupid pain around you than necessary. Well, so then the question may be, well, how would you go about getting your act together? And the reply to this, and this is a phenomenological idea, too. It’s something like, look around for something that bothers you and see if you’re able to fix it. So now you think, well, let’s say, let’s say you enter, you can do this in a room. It is quite fun to do it. Just when you’re sitting in a room like a space, maybe your bedroom, you can sit there and just sort of meditate on it and think, okay, if I wanted to spend 10 minutes making this room better, what do I have to do?

And you have to ask yourself that, right? It is not a command. It is like a genuine question and things will pop out in the room that, you know, just like there’s a heap of papers over there. That’s kind of bugging you. And you know, that maybe little order there are a fantastic thing. And you know, you have not, there’s some rubbish behind your computer screen that you haven’t attended to for like six months. And the room would be slightly better if it was a little less dusty and the cables, were not all tangled up the identical way. And like, if you, if you allow yourself just to think about the expanse where you exist at that moment, there will be all sorts of things. That will pop out in it that you can just fix. And, you know, I might say, well, if you’re coming to see me for psychotherapy, this easiest thing for us to do first would just be for you to organize your room. You think, well, is that psychotherapy? And the answer is, well, it depends on how you conceive the constraints of your being. And I Would say start where you are able to begin.

You know, If, if something announces itself to you, which is a strange way of thinking about it as in need of repair, that you could repair, then Hey, fix it. You fix a hundred things like that. Your life is going to be a whole lot different. Now, I often tell people to repair the things you repeat daily, because people tend to think of these as trivial, right? You get, you brush your teeth, you’ve got your breakfast. You know, you’ve got your routines which you go through every day. Well, those probably constitute 50% of your life. And people think, well, they are mundane. I don’t have to listen to them. It’s like, no, no, that’s exactly wrong things you do every day. Those are the most important things you do. Hands. All you’ve got to do is do the arithmetic. You have figured out right away. So a hundred adjustments to your wider domain of being, and there is a lot less rubbish and there’s a lot less rubbish around it.

A good deal fewer traps for you to step into. And so that is in keeping with Ewing’s idea about erasing the dis once you’ve got your mind and your emotions with each other, and as soon as you’re acting that out, then you can extend what you’re prepared to consider yourself itself and begin fixing up the things which are a part of your wider extent. Now, sometimes you don’t know how to do that. So you might say, imagine you’re walking down Bloor street and there’s this guy who’s like schizophrenia and alcoholic and has been on the streets for a decade. He kind of stumbled towards you and you know, incoherently mutters something, that’s a problem. And it would be good if you could fix it, but you, haven’t got a clue about how to repair that. You simply walk around that and go find something that you could fix, because if you muck about it, that not only is it unlikely that you’ll help that person, it’s very probable you’ll get hurt yourself.

So, you know, just because while you’re experiencing things themselves, as in need of repair, doesn’t mean that it’s you right then and there, which should repair them. You have to have some humility. You know, you don’t walk up to a helicopter that is not working and just start tinkering away with it. You need to stay within your domain of competence. But the majority of the time, if people look at their lifestyles, you know, it’s very interesting thing to do. I liked, I liked the concept of the room because you can do that at the drop of a hat. You know, you go back to where you live and sit down and think, okay, I’m going to make this place better for 30 minutes.

What should I do If they have to ask And things will just pop up like mad. And it is partly because your head is a really strange thing. The moment you give it a name, a genuine aim, it’ll reconfigure the world in keeping with that aim. That is actually how you see to begin with. And so if you set it a job, especially you have to be real about it, and that’s why you have to bring your thoughts and emotions together. And then you have to get them on your body. So you are acting consistently. You have to be genuine about the aim, but once you aim, the world will reconfigure itself around that goal, which is very strange. And it’s, it’s, it’s technically true. You know, the best example of this, you’ve all seen this video in which you see the basketballs being tossed back and forth between members of the white team versus the black team.
And you’re doing that. A gorilla walks up into the middle of the video and do not see it.

It is like, you know, in case you thought about that experiment for around five years, that would be about the right amount of time to spend thinking about it. Because what it shows you is that you see what you aim at and that man, if you’re able to get one thing through your head and as a consequence of even being in college, that would be a good one. You see what you aim at. And so, because one inference you might draw from this is be careful what you aim at,
Right? It what you aim at determines
How the world manifests itself to you. And so if the world is manifesting itself in a very negative way, one thing to ask is, are you aiming at the perfect thing? Now?

You know, I am not trying to decrease everybody’s problems to an improper aim. People today get cut off at the knees for all sorts of reasons. You know, they get sick, they have injuries, there is a random element to being that is for sure. But, and so you don’t want to take anythingthat specific phrase too far, you need to bind it together with the fact that arbitrary things do happen to people, but it is still a terrific thing to ask.